Frequently Asked Questions

Maintenance

Both can naturally tarnish when exposed to air and moisture, but sterling silver tarnishes faster due to its alloy. Pure silver has a slower tarnish rate.

Tarnish is easily removed with a polishing cloth or gentle cleaning.

Use a soft polishing cloth for light tarnish. For deeper cleaning:

  • Mix warm water with mild soap
  • Soak briefly
  • Rinse and dry thoroughly
    Avoid bleach, chlorine, and harsh chemicals.

It’s not recommended. Water won’t ruin sterling silver, but frequent exposure to moisture and soap can increase tarnish and dullness over time.

Tarnish occurs when silver reacts with sulfur in the air. Storing jewelry properly and cleaning it regularly helps keep it bright and shiny.

Store jewelry in an airtight pouch or zip bag to slow down tarnish. Keep pieces separate to prevent scratches.

Shipping

Yes, we ship to many countries worldwide. International shipping rates and delivery times vary by location. Customs fees or taxes may apply.

Orders are processed within 1–2 business days. Standard shipping takes 5-7 business days. Express shipping options are available at checkout. During holidays, it may take slightly longer.

If your order has not yet shipped, we can update the address. Contact us as soon as possible at [your email]. Once a package ships, we cannot reroute it.